Frequently Asked Questions
Whether you want to know more about payment options, shipping information, delivery details, our returns policy or the guarantees we offer, we have clearly grouped the information for you. Is your question not listed? Please contact our customer service.
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Delivery
Happy Timber offers delivery within the BENELUX, with the exception of the Wadden Islands. If necessary, delivery costs may be charged.
Delivery times are indicative. A specific date and time cannot be guaranteed unless otherwise agreed.
You are obliged to accept the products when they are made available. If you are absent or do not provide the necessary information, Happy Timber can store the delivery at your expense and risk.
Happy Timber offers an installation service upon delivery of their products, depending on the chosen option and the type of product. For specific details and availability of this service, it is best to contact Happy Timber. We will be happy to help you with information about the possibilities and any additional costs.
Returns
Happy Timber accepts returns provided the product is returned in its original packaging and the defect is reported via email within 48 hours of receipt.
To return an item, you must return the product in its original packaging and report any defects to Happy Timber by email within 48 hours of receipt.
You must inspect the item within 48 hours of receipt and report any defects. The product must then be returned in its original packaging.
Yes, you will be responsible for paying the return shipping costs yourself.
The process will continue once the product has been received in accordance with the return conditions.
Guarantees
Happy Timber offers a guarantee that the products meet the agreement, the stated specifications and the legal requirements. This also applies to products that are intended for use abroad, provided that this has been reported in writing in advance.
To make a claim under the warranty, you must submit the product for replacement or repair within the warranty period, provided that it is not the result of improper use or modifications without the written permission of Happy Timber.
The warranty does not cover defects caused by improper use, modifications by third parties without written permission, or use under abnormal conditions. Business use or daily use of consumer products are also excluded.
The warranty is generally not transferable once the product is sold, unless otherwise agreed in writing with Happy Timber.